f8999's Privacy Policy

f8999 ("we", "our", "platform") operates a safe and reliable online entertainment service for users in Bangladesh. This privacy policy ("policy") explains how we collect your personal information, the purposes for which that information is used, when and to what extent information may be shared with third parties, and what rights you have over your information.

This policy applies to the f8999 website (https://f8999.cam), the mobile version, and all associated services. By using our services you consent to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

We may update this policy periodically to keep pace with changes in technology and law. For significant changes we will post a notice on the website and, where possible, notify you by email.

f8999 collects various types of information to operate its services properly. These are described in detail below:

2.1 Registration and Identity Information

Information you provide when creating an account includes:

• Full name and date of birth (for age verification)
• Valid email address
• Mobile number (linked to a bKash, Nagad, Rocket, or Upay account)
• Preferred username and password
• Residential address

2.2 Identity Verification (KYC) Information

To ensure secure transactions and comply with our responsible gaming policy, we may collect the following documents for identity verification:

• National ID card (NID) or passport photo
• Proof of current address (utility bill or bank statement)
• User selfie photo (to match against document verification)

2.3 Transaction and Financial Information

To process deposits and withdrawals we collect:

• bKash, Nagad, Rocket, or Upay mobile wallet number
• Bank account details (for bank transfers)
• Deposit and withdrawal history and amounts
• Transaction time, date, and reference number

2.4 Usage and Technical Information

When you use our platform, the following information is collected automatically:

• IP address and device type
• Browser information and operating system
• Login time, session length, and page visit patterns
• Game play history, bet amounts, and results
• Information obtained from cookies and similar tracking technologies

f8999 processes your information for the following legitimate purposes:

3.1 Service Delivery and Account Management

Your information is essential for creating and managing your account, processing transactions, providing bonuses and promotions, and distributing rewards. We use your account information to properly manage various offers including a 100% first deposit bonus.

3.2 Identity Verification and Security

Identity verification is carried out to prevent fraud, protect accounts, and comply with anti-money laundering (AML) regulations. We keep your information secure using SSL encryption and modern security technology.

3.3 Customer Support

Our 24/7 Bengali live chat support team may access your account information to help resolve any issues you encounter. This information is used solely for the purpose of resolving problems.

3.4 Responsible Gaming

By monitoring your gaming behaviour we identify potentially problematic gaming patterns and, where necessary, assist with setting limits. This is an important part of our responsible gaming policy.

3.5 Service Improvement and Analytics

We analyse usage information to improve the experience on our website and services, develop new features, and resolve technical issues.

f8999 does not sell your personal information or transfer it to third parties for commercial purposes. However, we may share information in the following limited circumstances:

4.1 Payment Processors

Information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer services is shared with the relevant payment providers. These service providers operate under their own privacy policies.

4.2 Technology Service Providers

We work with trusted technology partners for game software (including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other providers), server hosting, and security services. They process your information only in accordance with our instructions and under contractual safeguards.

4.3 Legal Obligations

When disclosure of information is legally required under a court order, a lawful request from an investigating authority, or applicable law, we are obliged to provide that information. In such cases we endeavour to disclose as little information as possible.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred to the new owner. We will give you advance notice in such circumstances.

We apply industry-standard security measures to protect your information:

• Encryption: All data transmissions are protected by SSL/TLS encryption.
• Access control: Only authorised personnel may access your information, and they are bound by confidentiality agreements.
• Secure servers: Your information is stored on servers protected by firewalls and intrusion detection systems.
• Regular audits: Our security measures are reviewed and updated on a regular basis.
• Password hashing: Your password is never stored in plain text; only an encrypted hash is kept.

Regarding data retention periods: information is retained for as long as your account is active and, after account closure, for the period required by law. Financial transaction records are retained for the appropriate period in accordance with regulatory guidance.

The f8999 website uses cookies for various purposes:

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the website. They are used to maintain login sessions, carry out security checks, and remember user preferences. Disabling these cookies will prevent the website from working correctly.

6.2 Functionality Cookies

These cookies are used to store language preferences, display settings, and other personalisation options. They make your browsing experience more comfortable.

6.3 Analytics Cookies

We use analytics tools to understand how the site is used and to improve our services. This information is generally processed in aggregated and anonymised form. You can disable these cookies at any time by changing your browser settings.

You have important rights over your personal information. f8999 respects these rights:

7.1 Right of Access

You may request a copy of the information we hold about you at any time. This request can be made by emailing [email protected].

7.2 Right to Rectification

If your account contains incorrect or incomplete information, you may request that it be corrected. Changing certain information (such as KYC-verified data) may require an additional verification process.

7.3 Right to Erasure

You may request the deletion of your information in certain circumstances. However, we may be obliged to retain some information due to legal obligations, ongoing disputes, or legitimate business requirements.

7.4 Right to Object to Processing

You may object to marketing communications and non-essential data processing. This preference can be changed in your account settings or through our support team.

7.5 Right to Data Portability

Where technically feasible and legally permitted, you may request your information held by us in a structured, machine-readable format.

f8999 strictly does not provide services to anyone under the age of 21. We verify age at registration and on a regular basis. If we discover that a minor has used our services, that account will be closed immediately and any collected information will be deleted.

Parents or legal guardians who suspect that a minor in their care is using our platform should contact us immediately.

Some of our technology partners operate servers located outside Bangladesh. In such cases your information may be transferred internationally. We ensure that these transfers are conducted in accordance with appropriate contractual safeguards and security standards.

It is our priority to ensure that countries to which data may be transferred have data protection measures equivalent to or stronger than those in Bangladesh.

f8999 reserves the right to update this privacy policy as needed. For significant changes:

• We will publish a notice on the website.
• Registered users will be notified by email.
• The "Last Updated" date at the top of the policy will be changed.
• After significant changes, you may be asked to consent to the new policy upon your first login to the platform.

Continued use of f8999 services after changes to this policy will be considered as your agreement to the updated policy. We recommend reviewing policy changes regularly.

If you have a complaint regarding the processing of your personal information, please contact us directly in the first instance. We will endeavour to resolve your complaint within 30 business days.

If you are not satisfied with our response, you may lodge a complaint with the relevant data protection authority in your country. We are committed to cooperating fully with any investigation.